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ValueApex (Shanghai) Information Technology Co., Ltd.
Ready to start transforming your asset maintenance management?

Support

We care more about customer success, user success, and value achievement. Adhering to the serving concept of "Deliver Apex Value of Maintenance", from pre-sale to after-sale, from system to implementation, and from value conception to return on investment, ValueApex provides one-stop maintenance management services.

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Support

Value Your Maintenance

We can help you to figure out the hidden value of your maintenance department!

Maintenance is still too often seen as a cost, as a mandatory constraint actually. However, the benefits of maintenance software brought by proper maintenance are known:


  • Assets are available when needed (especially when a "Just-in-time" approach is effective).

  • Quality problems due to equipment are avoided.

  • The safety of employees and facilities is ensured.

  • Environmental risks are neutralized.

  • Resources necessary to produce (raw material, electricity, water,...) are kept at their initial levels.


Nevertheless, we have witnessed that this ideal situation is not common in the plant. That is why we offer a free consulting service to help you to figure out which points need to be improved so that your maintenance department could bring optimal value to your site. We custom software for a wide range of industries including oil and gas asset management softwarefood inventory management systemchemical inventory management softwaremanufacturing maintenance software, spare parts management softwareautomotive parts inventory management systemsmachine maintenance softwareasset management software for electronics, etc.

  • Objectives of Maintenance Consulting situation

    • An overall analysis of maintenance management practices;

    • Comparison with maintenance financial benchmarks and international maintenance standards; 

    • Recommendation and actions to propose based on your current situation;


  • Free Consulting Agenda

Interview with the maintenance management team- - write and submit Maintenance Management Study Report.


  • Booking Arrangement


Please fill out our online reservation form heree

Installation & Implemention

Only 1 month, from project kick off to system go-live for EAMic®
Implementation Study
Data Collection
System Preparation
Users Training
Go-live Support
Installation & Implemention
5

Implemention Advantages

  • Implementation Study
    Implementation Study

    In-depth requirements study before implementation.

  • Data Collection
    Data Collection

    Implementation includes data collection work in line with related maintenance internal standards.

  • System Preparation
    System Preparation

    Sino-Foreign Implementation resource, mostly from maintenance engineering background;

  • Users Training
    Users Training

    Training of all functionalities to different groups of users.


  • Go-live Support
    Go-live Support

    Shortened Project duration: 1 month for EAMic®.


Training

Training
  • ValueApex project manager will train the customer maintenance team on EAMic® system features to ensure that users at different levels are familiar with the EAMic® system features and can get up and running.


  • Depending on the configuration, additional employees external to the maintenance department may be trained, such as the Purchaser and the Stock Keeper and Production employees for maintenance requests. Training will cover every maintenance business functionality of EAMic® (Equipment & Assets machine maintenance software, Requests, work order asset management software, spare parts inventory management software, Engineering, and administration). 


    For more information on specific training events, please contact ValueApex for more information.


Schedule

Customer Succcess Support

Extension Proposal & Feasibility Implementation Analysis

EAMic® use internal extension advice and implement feasibility analysis.

Remote Assistance

If you meet with any questions or problems when using the EAMic® system, you can call the ValueApex support line to talk with the EAMic® specialist at: support@valueapex.com.

Besides, ValueApex engineers can provide remote diagnostic or troubleshooting assistance as needed.


Free System Data Backup and Upgrade Service
  • EAMic® database backup, network check and advice

  • ValueApex support team offers free upgrades on the EAMic® mobile app side and computer side, which will ensure that users are using the latest EAMic®.


Unlimited Remote Training Services for EAMic®

ValueApex provides unlimited on-request remote training to its customers. This service covers all the functionalities of EAMic®, from the basic ones for beginners (such as newcomers in the maintenance team) to advanced usage for experienced users that want to extend their capabilities.


You can request at any moment training for one or several employees. Reservation can be done through the online form on our website: https://www.eamic.net



New Report Configuration

In response to the customer's needs, ValueApex support team will evaluate and configure.

More

If you want to know more about ValueApex after-sales service, please contact ValueApex!

Help Center

If you have any questions or suggestions for improvement about EAMic®, please let us know, we will make our best to solve your issue as soon as possible.

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Ready to start transforming your asset maintenance management?
ValueApex
We've got the specialized EAMic® EAM/CMMS solutions you need to conquer your industry challenges.
ValueApex